Shashank Singh

EMM Solutions Expertise: Using MobiControl, a leading Enterprise Mobility Management (EMM) platform, to effectively supervise and enhance client environments. • Root Cause Analysis: Performed comprehensive investigations to pinpoint underlying issues, successfully troubleshooting and resolving intricate technical challenges to avert future occurrences. • Client Communication and Engagement: Actively communicated with clients to understand their needs and issues, providing clear and concise explanations and solutions. • Cloud Management Systems Oversight: Supervised and maintained client environments on cloud management systems, ensuring uninterrupted operations and optimal availability. • Networking Solutions: Resolved networking and firewall challenges for clients with on-premise setups, including tasks like URL and IP whitelisting to ensure secure and efficient networks. • Database Management with SSMS: Employed SQL Server Management Studio to oversee client databases, executing complex queries for policy modifications, device management, and essential database maintenance.