Software Engineer
June 2, 1994

About Candidate

Dedicated and detail-oriented Software Developer with a mindset
to be a part of an organization to perform, utilizing my skills and
knowledge, in a manner which will lead to the successful growth of
the organization and which will also land me in a successful career.
Committed Software Developer with history of meeting company
goals utilizing consistent and organized practices. Skilled in working
under pressure and adapting to new situations and challenges to
best enhance the organizational brand. Organized and
dependable person successful at managing multiple priorities with
a positive attitude. Willingness to take on added responsibilities to
meet team goals.



MCA 2020
Kalinga University, Raipur
BCA 2018
Sri Satya Sai University of Technology & Medical Sciences, Sehore

Work & Experience

Technical Support Engineer L1(a) 02/11/2021 - 15/02/2023
Joules to Watts

To help customers resolve the issues regarding hardware and OS. Provide thorough support and quick customer assistance to callers daily. Answer questions about product features Provide thorough support and swift customer resolution to clients daily Document issues and update database accordingly Diagnose and resolve issues according to predetermined protocols Provide assistance for customers with special requests. Interact with users through a series of actions and answer all queries, resolve issues. Maintain and update records for daily queries and escalation. Escalate problems that cannot be fixed at in tier one support and updating users on the status of problems.