Temitope Talabi

10/2019 to 10/2021 Business Analyst Firstbank Nigeria Limited • Conducted interviews with key business users to collect information on business processes and user requirements. • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations. • Maintained ownership and generated about 25 fully automated SAS reports, enabling increased visibility and control of credit risk. • Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes. • Trained and mentored analysts on SAS programming, analytics and influential communication. • Developed data mining algorithms to identify and classify patterns in data • Optimized data access and storage to improve performance of analytics systems • Identified patterns and trends in large data sets and provided actionable insights • Executed analysis of risks and identified risk mitigation strategies • Generated business intelligence reports to inform strategic decision-making • Collaborated with stakeholders to define project objectives and criteria • Interacted with internal customers to understand business needs and translate into requirements and project scope • Analyzed large datasets to identify customer behavior patterns, leading to a 10% increase in conversion rates for targeted marketing campaigns. • Utilized statistical modeling to predict credit default risk, resulting in a 15% reduction in non-performing loans. • Conducted market research to identify emerging trends and competitive threats, contributing to successful product launch strategy development. • Benchmarked bank's products and services against competitors, leading to recommendations that improved the bank's competitive position and resulted in a 5% increase in market share. • Produced monthly reports with key performance indicators (KPIs) used by senior management to make data-driven decisions, resulting in a 10% increase in profitability. • Collaborated with cross-functional teams to identify bottlenecks in loan approval processes and recommended changes that reduced processing time by 20%. • Conducted comprehensive review of customer onboarding procedures, resulting in a 15% reduction in customer acquisition costs. • Implemented data governance practices that improved data accuracy and reliability by 25%, reducing errors in financial reporting and risk assessment. • Led data quality audits and established data cleansing processes, resulting in a 30% reduction in data discrepancies.

• Built and maintained relationships with new and existing clients while providing high level of expertise. • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills. • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products. • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service. • Generated new business and referral clients in partnership with financial advisors and branch team. • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services. • Planned portfolio solutions after carefully analyzing clients' financial health and future requirements. • Supported end-to-end credit management process, submitted complete loan documentation and supported credit originations for credit compliance. • Managed portfolio of 200 high net worth (HNW) clients with $150 million in total assets.

• Serve customers with fresh meat products • Unload deliveries, portion meat, and check product quality • Answer customer inquiries • Academic Projects • Restocked products based on available inventories and customer demands. • Completed inventory counts, reordered stock and removed expired items from supply. • Maintained excellent levels of food safety by frequently checking product dates and temperatures. • Analyzed meat temperatures for safety and quality and monitored heat conditions for stability. • Accurately operated cash register to process customer payments.