Kalisha Winston
About Candidate
I have a pleasant attitude, excellent phone voice, and enjoy speaking with customer. Through my experiences, I have expanded my abilities to provide excellent services. My background in the customer service field has equipped me with superior organizational and time management skills. I have exceptional problem-solving skills that permit me to respond to customer issues in a professional manner and offer solutions. I would love to contribute my personal attributes and skills to a team.
Location
Education
Graduated
Work & Experience
Provide pricing, scheduling, contract requirements, shipping and documentation as needed. Review, process and track orders. Maintained KPI’s for multimillion dollar companies Maintain customer-related records such as contracts, quotes, terms and conditions, etc. Provide customer service support, tracking for deliveries, packaging, product returns. Aligned customer portal with production to ensure correct orders and delivery
Maintain customer-related records such as contracts, quotes, terms and conditions, etc. Provide customer service support, tracking for deliveries, packaging, product returns. Identify cross sell/up-sell opportunities for customers. Train new staff members on order entry, phone etiquette, and many other procedures needed for customer satisfaction. Analyze data and prepare weekly reports regarding orders, production and shipping statuses. Provide pricing, scheduling, contract requirements, shipping and documentation as needed.
Received non-emergency calls and recorded significant patient information. Addressed problems and requests by transmitting information via email and telephone. Provided solutions for transportation and care issues during routes. Received and dispatched different modes of transport for each patient as per their specific needs.
