OFFICER, Customer Service Officer, Consumer Banking Group

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Job Description

Job Purpose

Execute all aspects related to branch operations in a timely and effective mannerEnsure effective customer serviceAchieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers

Key Accountabilities

Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenanceEnsure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customersSupport the branch operations officer in book-keeping and maintenance of documents

Job Duties & Responsibilities

Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactionsProcess cash transactions, transfer transactions and clearing of instrumentsReceipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limitsProcess requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regardProcess customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/chargesAddress customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities

Required Experience

2-4 years Banking Experience

Education / Preferred Qualifications

Graduate preferably Banking/Commerce

Core Competencies

Excellent interpersonal and communication skillsAbility to build strong relationships with clientsResponsibleAbility to meet deadlinesKnowledge about internal/external regulations

Technical Competencies

Good Computer Knowledge

Work Relationship

Team playerSelf-motivated and takes initiative

DBS India – Culture & Behaviours

DBS Is Committed To Building a Culture Where All Employees Are Valued, Respected And Their Opinions Count. We Take Pride In Providing a Workplace That Fosters Continuous Professional Development, Flexible Working, And Opportunities To Grow Within An Inclusive And Diverse Environment. Expected Value Driven Behaviors Are

Ensure Customer Focus by Delighting Customers & Reduce ComplaintsBuild Pride and Passion to Protect, Maintain and Enhance DBS’ ReputationEnhance Self Knowledge, Skills and develop Competencies aimed at continuous improvementMaintain the Highest Standards of Honesty and Integrity

Primary Location

India-Karnataka-City Market-eLVB





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