Senior Data Analyst — Chennai, Tamil Nadu, India

February 28, 2024
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Job Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies — from startups to public companies — around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Job Description

✔ Experience in developing functional and Data specifications for Business Analytics and BI projects.

✔ Participates in the work stream planning process including inception, technical design, development, testing delivery of data solutions.

✔ Be a part of the IT team and will work with your manager to Influence business decisions by providing quantitative/qualitative data analysis, which bring out insights and trends pertaining to business performance.

✔ Works with customers to develop and analyze data support needs. Communicate findings to stakeholders and provide recommendations to business for improving business performance.

✔ Ensure that data and analysis is presented in a format that is appropriate for a varied audience using data visualization, dashboards, or other methods

✔ Utilize strong database skills to work with large, complex data sets to extract insights.

✔ Understand the business requirements and determine optimum data consumption layer and decision support layer solutions. Identify and provide input to new technology opportunities that will have an impact on the enterprise wide data analytics systems.

✔ May perform ad‐hoc analysis for a wide range of requests using data in different formats and from various platforms.


✔ Minimum 5 years of experience in Business Intelligence systems, Data Warehousing, Data

Analytics solution Implementation.

✔ Bachelor’s degree in Business, Engineering or a related field

✔Strong SQL knowledge who can translate business queries/requirements into SQL queries.

✔ Should have Hands‐on experience in developing Power BI visualization reports and

utilization of DAX for data manipulation

✔ Advanced working knowledge of data mining using ETL, data warehouse as well as Excel

✔ Understanding of data warehousing, data modeling concept and building new DW tables

✔ Excellent communication (verbal and written) and interpersonal skills and an ability to

effectively communicate with both business and technical teams.

✔ Programming skills in extract, load & transforming datasets

✔Experience in scripting (Python)

✔Strong Communication & Interpersonal skills.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.