Program Manager

June 10, 2024
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Job Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies — from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

As a Project Manager with 8 to 10 years of experience, you will play a pivotal role in leading and delivering successful projects from initiation to completion. Your expertise in project management methodologies, team leadership, and problem-solving skills will be instrumental in driving efficiency, meeting deadlines, and ensuring the highest quality outcomes.


Project Planning: Collaborate with stakeholders to define project scope, objectives, and deliverables. Develop comprehensive project plans, including timelines, milestones, and resource allocation, to ensure successful project execution.
Team Player: Work with cross-functional project teams, fostering a collaborative and productive work environment. Clearly communicate project goals, roles, and responsibilities to team members.
Project Tracking and Monitoring: Responsible for tracking tasks and timelines and driving the project forward. Track progress and communicate updates to the project team and stakeholders.
Risk Management: Identify potential risks and challenges that could impact project success. Implement effective risk mitigation strategies to ensure projects stay on track.
Communication: Maintain clear and consistent communication with project stakeholders, providing regular status updates, progress reports, and addressing any issues or concerns promptly.
Quality Assurance: Ensure all project deliverables meet the highest quality standards. Conduct thorough testing and review processes to validate project outcomes.
Change Management: Handle project changes and scope adjustments, assessing their impact on project timelines and resources. Implement change management procedures to minimize disruptions.
Project Documentation: Maintain accurate and up-to-date project documentation, including project plans, schedules, and meeting records.
Client Support: Work closely with senior project managers to build strong client relationships, understand client needs, and address inquiries or concerns promptly.
Continuous Improvement: Analyze project performance and outcomes to identify areas for improvement. Utilize lessons learned to enhance future project planning and execution.


Proven track record of successfully managing and delivering projects in IT, SaaS companies to business stakeholders
8 to 10 years of experience in project management, with a focus on leading cross-functional teams.
Experience managing ERP / large business applications implementation end to end
In-depth knowledge of project management methodologies (e.g., Agile, Waterfall) and tools (e.g., Microsoft Project, Jira).
Strong communication skills – both oral and written
Strong problem-solving skills and the ability to make timely decisions under pressure.
Familiarity with risk management practices and change management principles.
Demonstrated commitment to continuous learning and professional development.
PMP or other relevant certifications are a plus.
Experience in delivering projects in one of the following tracks: GTM, OTC, PTP, RTR, HTR etc is a plus

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.