Client Care Executive, Business Banking

March 30, 2024
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Job Description

To handle customer calls / issues while providing consistent delivery of customer delight relating to queries/ requests / financial needs / problem resolution keeping focus on SCB Policies.

Handle customer calls/ issues quickly and effectively and end to end resolution (if applicable)Sign up customers for value added services and digital education (if applicable)Tag the call type accurately as appropriateGive accurate information to customers on his queries / concernsHave high awareness levels on KYC and Anti-money laundering PolicyMulti-skilled to handle both inbound and outbound calls (if applicable)Initiate and strive towards achieving set targets and service standardsProbe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the managementEnsure all sales pitches are made without mis-selling and achieve targets in term of leads / self closure (if applicable)Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable)Customer Data Confidentiality to be strictly adhered toAdherence to compliance with all applicable rules / regulations and group policiesEnsure KPI’s (Key Performance Indicator) & KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group) are achieved and work towards the improvementFollow up on delinquent accounts to negotiate for timely payments (if applicable)

Our Ideal Candidate


Role Specific Technical Competencies

Assets knowledgeExpert in loan productHindi language preferredGraduate with very good communications skillsBasic Excel and system skills

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellBe better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locationsTime-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimumFlexible working options based around home and office locations, with flexible working patternsProactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learningBeing part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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Job: Retail Banking

Primary Location: Asia-India-Bangalore

Schedule: Full-time

Employee Status: Permanent