Universal Banker

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Job Description

Key Responsibilities


Deliver quality service while carrying out the following transactions among others for customers:Cash depositsCash withdrawalsDemand draft/pay order instructions – accepting and processingAccepting instructions for FD breaksEffecting internal account to account transfersAccepting and processing stop payment instructionsEnsure that all of the above services are delivered with accuracy and warmthAssist in Service Delivery by ensuring timely service to customers so customer traffic is efficiently managed. Recommend workflow changes for customer service with greater efficiency and effectiveness.General Reconciliation and Compliance Activities at their level, which may typically include:Dual control of Cash functionsControl of Security stationaryReview of processing entries and vouchersSales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions and highlight the same to sales staffContribute to branch performance through referrals, efficient customer service, effective operations controlsCandidate is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times.Educating customers about alternate banking channels so specific transactions can be migrated to net banking, phone banking, ATMs, etc.Ensure Candidate is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance

Responsible for health and safety for all. As part of the Health and Safety guidelines you should:

Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace;Ensure that your actions do not put others at risk; Work in a healthy and safe manner;Encourage others to work in a healthy and safe mannerReport all accidents and incidents and bring to the attention of the management any hazard in the workplace

Skills And Experience

Maximize sales performance to achieve portfolio and revenue targets of the branchEnsure all branch processes are followed as per laid down guidelinesEnsure branch staff work as a motivated and top performing sales and service teamMaximize sales performance to achieve portfolio and revenue targets of the branch


Graduate/ Post Graduate, with 4 – 5 years of overall experience and moreEnglish, Kannada Hindi

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together We

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.