Working on building and optimizing digital health product features for cardiology consultation and triage.
Collaborating with cross-functional teams to improve user flow and feature adoption.
Gathering feedback from users to identify pain points and suggesting improvements.
Supporting the product team in prioritizing features based on business goals and medical needs.
july 2020-dec 2020
Customer service assistant
AAACloud telephony
Assisted customers in understanding and using cloud-based telephony solutions.
Handled technical support queries and ensured timely resolution of customer issues.
Collaborated with technical teams to troubleshoot problems and improve customer experience.
Maintained CRM logs and contributed to service quality improvement initiatives.
Education & Training
October 2024-April 2025
Certification in product management
IIT Roorkee
Built a pet care platform 'PetSetGo' from ideation to MVP Applied product lifecycle frameworks (Scrum/Agile) Conducted market research, created user personas, and defined feature roadmap Collaborated with mentors from Amazon and Zomato
2018-2020
PGDM
Fortune Institute of International Business
PGDM in marketing
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