Customer Service Representative

Job Description

We are looking for a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and resolving their inquiries efficiently.

Responsibilities:

Handle inbound customer inquiries via phone, email, and chat
Provide accurate and timely information about our products and services
Resolve customer issues and complaints effectively and professionally
Maintain a positive and helpful attitude towards all customers
Document customer interactions and update relevant systems
Requirements:

Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to work independently and as part of a team
Experience in customer service or a related field preferred
Proficiency in relevant software and tools