Onsite Account Manager

Onsite Manager (Bilingual Spanish Required)

Location: Cleveland, OH

About the Role

We are seeking a highly motivated Onsite Manager to serve as the primary point of contact for our contract workforce at a client location in Cleveland, OH. This role combines workforce management, employee relations, recruiting support, client service, and HR administration.

The ideal candidate is bilingual in Spanish and English, thrives in a fast-paced environment, and has experience supporting employees, managing client relationships, and ensuring operational excellence. This is a hands-on position with significant interaction with associates, client leadership, and internal teams.

Key ResponsibilitiesWorkforce & Employee Management

• Serve as the onsite leader for contract employees assigned to client facilities.
• Monitor attendance, performance, and associate engagement.
• Address employee concerns and provide coaching, counseling, and support as needed.
• Conduct new hire orientations and onboarding sessions.
• Facilitate employee communication and maintain positive workforce relations.

Client Relationship Management

• Build and maintain strong working relationships with client supervisors and management teams.
• Act as the primary liaison between the client and internal branch operations.
• Ensure high levels of customer satisfaction through responsive service and issue resolution.
• Conduct regular business reviews and provide workforce updates to client stakeholders.

Recruiting & Staffing Support

• Assist with recruiting, sourcing, screening, and onboarding candidates when staffing needs arise.
• Coordinate interviews and hiring activities to ensure workforce coverage.
• Maintain applicant and employee records within the applicant tracking system.

HR Administration & Compliance

• Process payroll and maintain accurate employee records.
• Ensure compliance with company policies, labor laws, and client requirements.
• Manage documentation related to employee files, attendance, performance, and onboarding.

Safety & Risk Management

• Promote a safe work environment and ensure adherence to safety procedures.
• Attend client safety meetings and communicate safety initiatives to employees.
• Investigate workplace incidents and report accidents, near misses, and safety concerns.
• Partner with management to implement corrective actions when needed.

Reporting & Operations

• Generate reports, spreadsheets, and workforce metrics as requested.
• Track employee data, staffing levels, attendance, and operational performance.
• Identify opportunities for process improvements and recommend solutions.

QualificationsRequired

• High School Diploma or GED.
• Bilingual in Spanish and English (required).
• Minimum of one (1) year of experience in Human Resources, Administrative Support, Customer Service, Staffing, Recruiting, or a related field.
• Strong interpersonal, verbal, and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of labor and employment laws.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to maintain professionalism and confidentiality.

Preferred

• Associate degree or higher.
• Previous staffing, recruiting, or sourcing experience.
• Experience supervising employees or coordinating workforce operations.
• Experience working in manufacturing, distribution, logistics, or industrial environments.